Return & Refund Policy
We stand behind what we print. Because every item is made to order just for you, we handle returns a little differently than a big-box store — here's the honest version.
What's covered
We'll make it right if your order arrives:
- Damaged in transit
- Defective (bad stitching, fabric flaw, etc.)
- Misprinted (off-center, wrong design, print error)
- Wrong item (not what you ordered — wrong size, style, or color shipped)
What's not covered
Because items are printed on demand specifically for your order, we can't accept returns or exchanges for:
- Ordering the wrong size (check the Size Guide before you buy — it's there for a reason)
- Buyer's remorse or change of mind
- Minor color or print variation (see below — that's normal, not a defect)
The 30-day window
You've got 30 days from the delivery date to report a problem. After that, we may not be able to help, so check your order when it lands.
How to report an issue
Email support@shopaftershiftco.com within 30 days of delivery with: (1) your order number, (2) a short description of the problem, and (3) a clear photo of the item (and the shipping label/packaging for damage claims).
Once we confirm the issue, we'll send a replacement or a refund — no need to ship the defective item back unless we ask. We'll sort it out within 1–2 business days of hearing from you.
Color & print variation disclaimer
Screens lie a little. The color you see on your phone or monitor can differ slightly from the printed product, and DTG (direct-to-garment) prints can vary subtly piece to piece. Small differences in shade or print texture are normal and are not considered defects.
Refunds
Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take a few business days to show up after we process it.
Cancellations
Since production starts fast, we can only cancel or change an order if it hasn't gone into production yet. Email us ASAP at support@shopaftershiftco.com and we'll check.